Privacy Policy

We collect the following categories of information:

• Account information — your name, email address, password (stored hashed), and your TradingView username so we can invite you to our private indicators.
• Billing information — handled by our payment processor. We receive a token, the last four digits of your card, country, and billing status; we do not store full card numbers on our servers.
• Product usage — events generated as you use the Service, including indicators activated, Scribe Studio prompts and generated scripts, page views, session metadata, and alert configurations.
• Communications — messages you send us through support, survey responses, and feedback you submit in-product.
• Technical data — IP address, browser and device type, operating system, referring URLs, and cookie identifiers.

We use information to:

• Provide, operate, and maintain the Service, including invitations to our TradingView indicators.
• Process subscriptions, renewals, refunds, and tax.
• Personalize your dashboard, alerts, and Scribe Studio sessions.
• Send transactional and service-related emails (receipts, security notifications, and product updates you opt into).
• Understand how features are used so we can prioritize improvements.
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Comply with legal, tax, and regulatory obligations.

We do not sell your personal information. We do not use your Scribe Studio prompts or generated scripts to train models for third parties.

We share information only with parties that help us deliver the Service, and only to the extent required. These include:

• Payment processors (e.g., Stripe) to process subscriptions and refunds;
• Cloud infrastructure providers that host our servers, databases, and storage;
• Analytics and error-tracking tools to understand usage and debug issues;
• Email and communications platforms to send transactional and support messages;
• AI providers that Scribe Studio uses to generate PineScript from your prompts. These providers process prompts under agreements that prohibit them from using your data to train their models.
• TradingView, to invite your TradingView username to our private indicators when you activate a subscription.

We may also disclose information if required by law, in response to valid legal process, to protect our rights or the safety of users, or in connection with a merger, acquisition, or sale of assets (in which case we will provide reasonable notice).

We use cookies and similar technologies (local storage, pixels) for:

• Essential functionality — keeping you signed in, remembering your plan, securing sessions.
• Analytics — understanding which features are used and where the product can be improved.
• Attribution — measuring marketing performance so we can spend responsibly.

Most browsers let you control cookies through their settings. Blocking essential cookies may break parts of the Service.

We retain information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records. When data is no longer needed, we delete or de-identify it. You can request deletion at any time (see the next section).

Depending on where you live, you may have rights to access, correct, export, or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. You can exercise any of these rights from your account settings or by submitting a request through the in-product privacy controls.

You can also:

• Update profile and notification preferences from your account settings.
• Unsubscribe from marketing emails using the link in any message.
• Close your account at any time.

We will respond to verifiable requests within the timeframes required by applicable law. If you are in the EEA, UK, or a jurisdiction with similar rights, you may also lodge a complaint with your local data-protection authority.

We take reasonable technical and organizational measures to protect your information, including encryption in transit (TLS), encryption at rest for sensitive fields, access controls, monitoring, and regular review of our vendors. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. If we become aware of a breach that affects your data, we will notify you as required by law.

We operate from the United States and may transfer your information to countries other than your own. Where required, we rely on standard contractual clauses or equivalent safeguards to protect information transferred internationally.

The Service is not intended for children under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, notify us through the in-product privacy controls and we will delete it.

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice (for example, by email or an in-product banner) before they take effect.