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Get Help
Get help with TradingView access, Atlas Pro, or Scribe Studio.
Stuck on something? Reach out — we read every message and want you trading clean as fast as possible. Tell us what you were trying to do, what happened instead, and include the chart, prompt, or account detail that lets us reproduce it.
What Helps Us Help You
A few concrete details per category are all we need.
TradingView access issues
- Your ChartMystic account email
- The TradingView username saved on your account
- What you see (or don't see) in TradingView's Invite-only scripts list
Atlas Pro chart issues
- Symbol and timeframe
- A screenshot with the dashboard visible
- The setting or output you want us to inspect — for example, a missing Confirmed Signal, a specific dashboard row, or the active Signal Mode
Scribe Studio issues
- The full prompt you sent
- The generated code (or a link to the chat)
- What you wanted the script to do
Billing questions
- Your ChartMystic account email
- The invoice number or charge date, if you're asking about a specific transaction
- What you'd like changed — plan switch, cancellation, refund request